The digital revolution is transforming veterinary medicine, and nowhere is this more evident than in how practices handle scheduling and client communication. In this illuminating conversation, Bill Butler welcomes Joe Chickerillo from ChckVet to explore how automated scheduling systems are revolutionizing front desk operations and boosting practice performance.
Drawing from his successful background in dental technology, Joe shares compelling insights about the parallels between human healthcare and veterinary medicine when it comes to client expectations and operational efficiency. The numbers speak volumes: 51% of pet owners prefer scheduling appointments online, 59% of millennials would switch practices for better online access, and 38% of appointments are scheduled after hours when traditional phone systems aren't available.
Beyond just convenience, the conversation reveals how integrated scheduling and communication systems directly impact practice revenue and client retention. One practice collected $3,000 in accounts receivable over a single weekend using CheckVet's daily huddle feature, while others have seen dramatic increases in appointment bookings through targeted communication campaigns. We explore how customizable scheduling rules can accommodate even the most complex practice needs while saving front desk staff the average 8.1 minutes spent on each phone booking.
Perhaps most fascinating is the discussion about how independent practices can leverage their agility to implement these technologies faster than corporate consolidators, creating a competitive advantage in an increasingly challenging marketplace. Whether you're considering your first online booking system or looking to upgrade your current client communication tools, this episode offers practical guidance for practices of all sizes to enhance efficiency, improve client experience, and ultimately deliver better care.
Ready to transform your practice operations? Listen now to discover how the right technology can help you work smarter, not harder.
Host Information
Bill Butler – Contact Information
Direct – 952-208-7220
https://butlervetinsurance.com/
https://www.linkedin.com/in/billbutler-cic/
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