Description

Are you struggling to fill hospitality jobs or keep your team motivated? 

With industry turnover rates hitting 72%, the old ways of hiring and training are broken. In this episode, we sit down with Florian Horn, Managing Director of Manifesto Market, to unpack a revolutionary approach to HR that is turning "dead zones" into vibrant cultural hubs in Prague and Berlin.   

Florian shares his "Blue Ocean" strategy for hospitality training: stop hunting for experience and start hiring for attitude. From the critical psychology of "Day One" (and avoiding the dreaded "shit show" of bad onboarding) to his unique "Jedi & Padawan" peer-mentorship model, this episode is a masterclass in building teams that stay.   

In this episode, you will learn:

• The "Hire for Attitude" Strategy: Why technical experience can sometimes be "baggage" and how to spot the right personality for your brand.   
• The "Jedi" Training Model: How to empower your staff to train their future peers, creating immediate trust and accountability.   
• Fixing "Day One": Why the first 24 hours determine if a new hire stays or leaves, and how to treat it like "meeting the in-laws."   
• Managing Gen Z: How to navigate the new "guardrails" of the younger workforce and why respecting their boundaries is a retention superpower.   
• The "Chirpy" Manager: Why emotional contagion matters and how a leader's mood dictates the guest experience.   

About Our Guest: Florian Horn is the Managing Director at Manifesto Market, a hospitality brand known for transforming neglected urban spaces into cashless, renewable-powered food hubs. With over 18 years of experience—including 11 years at Hard Rock Cafe and roles at Michelin-starred Le Gavroche—Florian is an expert in scaling operations and building high-performance teams across borders.   

About Manifesto Market: Manifesto is "Europe's largest food hub" concept, blending 20+ restaurants, culture, and technology into a sustainable ecosystem. Their locations in Prague and Berlin are famous for their "good vibes," "urban oasis" atmosphere, and innovative reversible design.   

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Schulering: Evolving Hospitality through Learning.