Welcome to Episode 10 of the Future-Proof Your Business podcast.
In this episode, we’re going to look at -
- What I mean by a leaky bucket and what this means for your small business.
- What is the lifetime value of your customers? And why this is an important KPI in your business.
- Why it's important to focus on delivering value time after time.
- How to apply the concept of Celebrity Service in your business
- Making sure that people are happy, satisfied and delighted by having consistent and clear and effective communication across your business
- How to exceed your customers’ expectations and make them want to come back for more.
And finally, I introduce you to the Ripple Effect which means that you've got a sustainable business that's working by itself, simply because you're showing up and doing the best job, to the best of your ability.
Resource Links:
https://www.iamlucyrennie.com - free downloadable resources, other episodes and free downloadable resources
Join my mailing list - https://www.iamlucyrennie.com/podcast
Buy my book here - https://go.lrcomms.co.uk/book
I would love to invite you to come and join me and lots of other small business owners like you in my FREE Facebook group: https://www.facebook.com/groups/CommunicatewithPurpose
Resources
Come and join me and lots of other small business owners like you in my FREE Facebook group:CWP (Communicate with Purpose) Group | Facebook
