You are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game changing results. 

In this episode, we explore the importance of achieving an optimal employee experience, and the impact this then has on overall business success. 

To address this topic, we are joined by Nozizwe Tshabuse - Managing Executive, Retail and Business Banking Operations at Nedbank. A true Ops Game Changer, Nozizwe discusses how Nedbank Retail and Business Banking has driven and supported employee wellbeing during its recent transformation process. 

Nozizwe shares her insights about the value of the employee experience, the impact its improvement has had on the customer experience and how the bank has fostered satisfied and empowered staff.  

Throughout the episode, Nozizwe shares why she believes the key to a successful organisation lies within the workforce that is driving that business forward. Investing in an engaged and empowered workforce results in employees who are continually developing and learning new skills to transform their own careers as well as the company. It is common for companies to state that their goal is to be a great place to work, but not many companies implement a detailed plan and invest in the tools to achieve that goal like Nedbank RBB did. 

Tune in to this engaging episode to learn more about Nedbank RBB’s employee engagement journey, the importance they place on employee experience, the strategies and tactics they have implemented and the proof points that show these measures are having a profound impact on the service they provide for customers. 

Want to learn more about how to radically transform your company through the power of operations? Then don't miss the following episodes and hear more fascinating insights from other leaders in the field of Operations about how they have overcome challenges to drive productivity and boost performance at their enterprises. You can listen and subscribe to ‘Ops Game Changers’ on your preferred podcast platform and also on our YouTube channel, AOTv. Up your Ops game!