Description

In this episode, I sat down with Dr. Danielle Henry, an organizational leader and cultural intelligence expert, to explore how leadership psychology and empathetic practices shape workplace culture. We talked about the mosaic of cultural backgrounds present in every organization, and the need to build systems that support, not just demand our best efforts. From her reflections on global project work to her bold take on the “dark side” of cultural intelligence, Dannie brought deep insight and a grounded honesty to the table. Whether you’re in the boardroom or out on site, this one’s packed with truths worth holding onto. 

Here are my 5 key takeaways

 CQ Goes Beyond Culture Days
Don’t let cultural awareness be a checkbox. Create real, immersive opportunities for people to engage with different worldviews, celebrating culture days is great, but go beyond that to help your workers truly understand the why behind their values and norms.

1. Wellbeing Requires Systems, Not Perks
   Massages and gym passes are nice, but what your people really need are integrated support systems: regular opportunities to give your brain a break, through mindfulness sessions or mental health breaks that aren’t guilt-ridden.
2. Middle Management is the Culture Bottleneck
   Senior leaders might “get it”, but culture lives and dies with middle managers. Train and empower them with CQ tools, not just policy handbooks.
3. Don’t Confuse Knowledge with Competency
   Knowing about a culture isn’t the same as leading effectively across difference. Competency means applying that knowledge with nuance, respect, and humility.
4. Burnout is a Leadership Issue, Not Just an HR One
   When your caregivers are exhausted, your system is failing. Make wellbeing for health and safety professionals a strategic priority, not just a wellness week initiative.