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The Connected Podcast

The Connected Podcast

Episode: Transformative Shifts in the Auto Insurance Ecosystem

In a recent episode of The Connected Podcast, we delve into the dynamic changes within the auto insurance ecosystem, focusing primarily on the evolving claims process. As we navigate this complex landscape, three pivotal trends emerge: the transition towards alternative powertrains, the integration of advanced driver-assistance systems (ADAS), and the increasing size and complexity of vehicles. These factors are pivotal in driving up repair costs and necessitate specialized skills, significantly impacting claims severity.


 

The episode also highlights the cutting-edge innovations showcased by the 5G Automotive Association, particularly the utilization of connected vehicle technology with non-terrestrial networks for emergency communications. A noteworthy advancement is the 5G-V2X Direct technology, which promises to enhance vehicle and road user safety by ensuring seamless communication, marking a critical step forward in future automotive safety systems.


 

On a global scale, the auto insurance markets are in flux due to rising repair costs influenced by trade barriers and tariffs. In the U.S., escalating tariffs on auto parts from key countries such as China, Mexico, and Canada are predicted to substantially increase personal auto claims. Consequently, insurers have raised premiums by 14% in 2023, with further hikes anticipated. Additionally, these trade policies are decelerating vehicle production in North America, with long-term structural impacts expected as tariffs remain at 25% through 2026. These elements collectively exert pressure on insurers, repair shops, and OEMs, reshaping both the insurance and automotive landscapes.


 

In this thought-provoking episode of The Connected Podcast, we also explore the crucial trends shaping the insurance landscape toward 2025. Our discussion kicks off with an article titled "Rising Uncertainty: Risk & Opportunity for Insurance Resilience," which delves into the heightened risks posed by an expectedly above-normal Atlantic hurricane season. The National Oceanic and Atmospheric Administration is predicting a 60 percent chance for increased hurricane activity, challenging insurers to adopt innovative risk management strategies. These strategies involve leveraging data and technology to build climate-adaptive models and enhance real-time data analysis capabilities, thereby transforming challenges into opportunities for resilience.


 

Furthermore, we tackle the pressing issue of legal system abuse affecting insurance claims. Sean Kevelighan from Triple-I brings attention to the problem, highlighting the role of aggressive plaintiff advertising, fraudulent litigation, diminishing damage caps, and third-party litigation funding. These issues have inflated auto insurance claims by $100 billion from 2013 to 2023. Addressing these abuses is crucial not only for cost management but also for ensuring fairness and sustainability within the industry.


 

We also spotlight significant industry events such as Insurtech Insights USA 2025 and ITC Vegas 2025. These conferences are more than mere gatherings; they are platforms for innovation and collaboration, vital for those looking to influence the future of insurance. As the insurance ecosystem rapidly evolves, staying informed and engaged becomes increasingly important for overcoming upcoming challenges and capitalizing on emerging opportunities.


 
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We Have Entered A New Era of Auto Claims Complexi