Welcome to PART TWO of the “difficult client” conversation. Today I’m talking all about how to prevent difficult client situations from ever happening to begin with. Are you running into the same client problems on repeat? Maybe you’re wondering if there are warning signs you missed? Confused about what to put in your contract? Do you even have a contract? If you are looking for a great experience for you and your clients, these 10 tips will be a game-changer for your business.
You can use some of these tips before you ever book with a client, and you should! In this episode, I’m sharing some specific steps for you to take to help you set up a process that leaves everyone happy! I want you as the business owner to be just as happy with the experience as the client. Working with clients is tough and not everyone can be pleased. But, these tips have made a huge difference for me in my business and it shows when my clients compliment this process!
What you will learn:
– How to spot the red flags of a challenging client
– Who should lead a project, you or the client
– When to communicate boundaries and expectations
– How to avoid an overcomplicated client experience
– Why contracts are key and what should be included
– When it is okay ignore pieces of your contract
– How to recognize what your client needs from you
– What to do if every client is a “bad client”
And so much more! If you missed PART ONE, How to Deal with a Difficult or Angry Client where we talk about what to do if you are in the middle of a challenging situation, go check it out!
Get the full show notes for this episode at https://elizabethmccravy.com/55
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Over my 9 years of business, I have learned some financial skills the hard way and a few years ago, I developed an an 8 step process I go through at the end of each month. This process helps me know how my business is doing financially, pay myself well and allocate money for things like taxes and expenses. And, it's yours for FREE at https://elizabethmccravy.com/profit
