Description

Are office inefficiencies holding back your construction or service business? Today’s guest, Lynn Wise from Contractor In Charge, reveals why most contractors lose valuable leads and struggle with productivity. From understanding the true cost of mismanaged phone calls to strategically using AI for your front-office tasks, this episode is packed with actionable strategies to streamline your operations.

Lynn leverages over 50 years of experience in the trades, offering expert insights on optimizing your office roles, reducing chaos, and boosting profitability. If you’re looking to eliminate the frustration of missed opportunities and overwhelmed staff, this conversation is a must-listen!

Key Takeaways

• 01:18 – Lynn’s journey from dispatcher to CEO and how she built Contractor In Charge.
• 03:50 – The real reason contractors lose leads despite spending money on marketing.
• 05:28 – Why combining multiple roles into one job is damaging your productivity.
• 07:09 – Only 28% of your incoming calls are bookable. Here’s why.
• 09:34 – How AI can drastically improve call handling without replacing humans.
• 12:08 – Using AI effectively to handle the 72% of non-bookable calls.
• 15:13 – Why your current approach to staffing might be driving great employees away.
• 20:07 – The hidden impact of poor planning on your business’ bottom line.
• 23:53 – Two essential skills every successful contractor must master (and how most fail).
• 27:27 – A simple strategy to instantly boost your customer loyalty through service calls.

Connect With Lynn:

Website: https://contractorincharge.com/

LinkedIn: https://www.linkedin.com/in/lynnwise/

Support Titans of the Trades:

If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.