Welcome to Season 2 of The ZIZO Effect!
This season, we're diving into the diverse perspectives of agents, managers, and executives from call centers, exploring the unique insights and lessons they've learned.
Episode Overview:
In this episode, we sit down with Christopher Kohl, a retired executive with extensive experience in the banking and collections industries. Chris brings decades of leadership experience and deep insights into the challenges and opportunities faced by today's organizations. Get ready for an insightful discussion on how leadership styles and workplace cultures have evolved.
Discover how large organizations can foster a culture of inclusivity and adaptability, and learn actionable strategies to enhance communication across various levels of management. If you're curious about leadership dynamics and corporate culture, this conversation is filled with practical strategies and real-world examples.
Timestamps:
00:00:00 - Workplace Culture in Call Centers
00:11:14 - Evolving Workplace Communication and Culture
00:20:07 - Effective Communication in Leadership
00:23:48 - Leadership, Team Dynamics, and Mental Health
00:31:44 - Work-Life Integration and Mental Health
00:35:23 - Remote Work Culture and Goals
00:38:48 - Improving Operations Through Data Analysis
00:47:20 - Importance of Mentorship in Leadership
Guest Information:
Chris Kohl - Retired Executive from the banking and collections industries. Connect with Chris on LinkedIn.
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Don't miss this engaging episode filled with invaluable insights, expert advice, and practical takeaways. Tune in now to The ZIZO Effect - It's Game Time!
