Welcome to a Podcast Takeover Episode of The ZIZO Effect!
This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments.
Episode Overview:
With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversation that pushes boundaries and explores how gamification transforms the workplace. Jimmy opens up about ZIZO’s journey—how transparency, accountability, and gamification can turn repetitive tasks into opportunities for engagement and self-accountability.
If you’ve ever wondered “Can work really be fun?”, Dan and Jimmy have the answers.
From redefining gamification to questioning its applications in contact centers, Dan ensures no topic goes unchallenged, making this episode a must-listen for anyone looking to rethink workforce management.
Timestamps:
0:00 Podcast Takeover: Gamification and Workforce Performance
15:08 How Employee Engagement Boosts Productivity
20:21 Can Work Be Fun? Motivation in the Workplace
25:38 How Gamification is Revolutionizing Workforce Management
34:39 Essential Criteria for Successful Gamification
Guest Information:
Dan Smitley – Workforce management expert, public speaker, and thought leader. Connect with Dan on LinkedIn to learn more about his insights and work.
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🎧 Tune in on Apple Podcasts, Spotify, or YouTube for a dynamic discussion where tough questions lead to big insights. Get Ready - It's Game Time!
