AI-powered chatbots or virtual assistants are rapidly growing as organizations look to more efficiently respond customer needs and drive loyalty through a more personalized experience. But building AI-powered digital assistants is challenging given the numerous approaches and tools available on the market.
Pulling upon experience building two intelligent digital assistants for internal-to-WWT purposes, WWT Data Science Director Ankur Gupta and Data Consultant Dale Hsu dive into the dos and don'ts of building AI-powered chatbots that can drive value for your business. Ankur discusses a three-layered framework approach designed to solve for scale and cost bottlenecks. And Dale discusses key learnings that can help you in your AI journey.
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