Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for.
This episode addresses questions, such as:
- How can organizations recover from less than outstanding service?
- What are the best practices of high-level service recovery?
- How can we use customer feedback as a training opportunity for the organization?
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