In this episode of The Wilmac Wire, Emily Miller and Bob Pease—Wilmac Technologies’ VP of Engineering—dive into product innovation, roadmapping, and what’s ahead for Continuity Replay.
In the second installment of our Behind the Build quarterly update series, we explore how Wilmac’s development team is tackling data management challenges and building user-centric features that make a difference.
Hear how Wilmac Technologies:
We also discuss Continuity Capture, a new solution that pairs seamlessly with Continuity Replay for end-to-end communication data management.
Tune in for a transparent look at the roadmap, product decisions driven by customer conversations, and the positive momentum shaping the future of Wilmac’s Continuity Suite.
Episode Breakdown:
0:32 – Kicking off the Behind the Build series with Bob Pease
2:06 – Theme of the quarter: visibility, integrations, and user experience
4:17 – Feature highlights: Amazon Connect, Zoom, Bulk Export, and Views
10:44 – Transcription capabilities and advanced search
13:16 – UI enhancements and interaction dashboards
15:32 – Real-world impact and customer-driven development
18:19 – Roadmap operations: internal demos, cross-team feedback, long-term planning
24:08 – Sneak peek at Continuity Capture and the future of the Continuity Suite
Connect with the speakers:
Bob Pease: https://www.linkedin.com/in/bobpease/
Emily Miller: https://www.linkedin.com/in/emily-miller-666b66152/
🎧 Listen to more episodes: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/
