If you don’t fully understand the journey your landlords and tenants take with your business… you can’t improve it, scale it, or even properly control it.
In this solo episode, I’m diving into customer journey mapping — what it is, why it matters, and how it can transform the way your lettings business runs day to day.
I’ll show you how mapping the journey helps you:
✅ Write better processes
✅ Spot the friction points you’ve been missing
✅ Deliver standout service
✅ Match the right people to the right roles
✅ And turn “good service” into actual business value
This is the stuff that makes your business better — fast.
📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?
✅ DM me the word “BOOK” on Instagram https://tinyurl.com/bdenyzp9 and I’ll send it straight over.
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💻 Want to launch or scale your own estate agency business?
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🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
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Any questions? Just email: hello@estateagentconsultancy.com
