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In this punchy solo minisode, James Humphries-Stone shares his raw, unfiltered take on the recent BBC Panorama investigation into estate agency practices at Connells and Purplebricks.

But rather than pointing fingers at frontline agents, James looks higher up the chain — straight at leadership.

Inside the episode:

• Why the real issue isn’t bad agents — it’s broken KPIs and toxic leadership
• How incentivising price reductions indirectly encourages overvaluing
• Why the branch manager caught on camera is a scapegoat — not the villain
• The uncomfortable truth about conditional selling and how widespread it really is
• Why the industry needs legislation, not PR damage control

💬 “This isn’t just bad practice — it’s a failure of leadership. And it won’t change without real accountability.”

If you’ve watched the Panorama episode and wondered what needs to happen next, this minisode is essential listening.

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