Ilija Krstevski joins WFM Unfiltered to share his unique, decade-long experience managing and implementing WFM strategies across diverse settings, from international corporations to cutting-edge consultancies. Known for his direct approach, Ilija brings to the table his in-depth insights into handling operational efficiency, service standards, and the tough, no-nonsense conversations that make a real difference in workforce management.
In this episode, Irina and Ilija delve into the often-overlooked realities of WFM. Ilija doesn't shy away from discussing the importance of setting boundaries, especially when balancing corporate expectations with client needs. He takes listeners through the journey of being a manager without falling into the 'yes-man' trap, a crucial mindset shift for WFM leaders and teams alike. The discussion then moves to critical thinking and the art of saying 'no,' exploring how these skills can strengthen both career and workplace dynamics.
Ilija’s no-filter narrative shines a light on the common pitfalls that workforce managers face, particularly around promotions, client expectations, and the potential hazards of putting corporate needs above personal integrity. He shares practical steps to become more effective, break free from routine constraints, and foster a work-life balance—a perspective that many WFM professionals will find refreshing and relatable.
Whether you're a seasoned WFM manager or just entering the field, Ilija’s experience-driven insights will challenge you to rethink your approach to communication, setting professional boundaries, and upholding core values. Don't miss this episode packed with candid advice and real-world strategies!
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