In this episode, Joe sits down with Kat Kennedy, Chief Experience Officer at Degreed, to explore the evolving landscape of learning, skill development, and the future of work. With nearly a decade at Degreed, Kat has been at the forefront of shaping enterprise learning experiences and redefining how companies develop their people.
Tune in as we discuss:
🔹 The DNA of a great customer experience—why partnership matters most
🔹 How Degreed helps companies understand, upskill, and empower employees
🔹 The future of work—why job titles & roles are outdated
🔹 Why simplicity is often the best solution in tech & business
🔹 How video & asynchronous communication are changing customer interactions
🔹 How Degreed scales customer feedback into its roadmap
🔹 The power of storytelling & community in building a loyal customer base
Kat also shares her passion for rethinking the way companies define work, why automation is reshaping skill-building, and how technology can create more human-centric workplaces.
🎧 Don't miss this deep dive into the future of learning, skill-building, and employee experience!
Episode Chapters & Timestamps:
📌 [0:01] - Introduction & Kat’s background at Degreed
📌 [1:08] - What is Degreed? Helping companies understand & develop skills
📌 [3:45] - The DNA of a great customer experience—why partnership is key
📌 [6:58] - How customer feedback drives product & roadmap decisions
📌 [10:56] - Scaling customer advisory boards & real-time feedback
📌 [14:20] - The power of async communication & video in CX
📌 [16:56] - How Degreed is shaping the future of learning & skills
📌 [19:59] - Why companies need better definitions of work
📌 [25:40] - The role of automation & AI in workplace transformation
📌 [28:08] - Predictions for the future of work & learning