For checking the transcript: https://www.buzzsprout.com/2379282
Clueless
If you’re clueless, it means you have no knowledge or understanding about something. You’re lost. Confused.
Examples:
1- When it comes to fixing cars, I’m completely clueless. I can barely change a tire!
2- I felt clueless on my first day at the new job. I didn’t even know where the bathroom was!