St. Louis vs. Kansas City? Miami vs. Des Moines? Colorado Springs vs Coral Springs? Who are the Winners & Losers in these Battles over Excessive Defectives? Boyd Evert & Al Frank explore various case studies, highlighting the impact of store management, employee training, local regulations, and environmental conditions on product quality and defectives claims. Ultimately, the conversation emphasizes the importance of data analysis in recovering revenue from invalid deductions claims.
Takeaways
* Same supplier, same products, different cities can yield different results.
* Store audits can reveal patterns of behavior affecting defectives.
* Manager philosophies can influence merchandising and defect rates.
* Shipping and transportation differences can impact product quality.
* Environmental conditions play a role in product defectiveness.
* High crime areas may correlate with higher defect rates.
* Employee training is crucial in managing inventory effectively.
* Local regulations may affect consumer protection and defect claims.
* Turnover can lead to training gaps and increased defectives.
* Data analysis is essential to uncover root causes of defects.
Chapters
00:00
The Tale of Two Cities: An Introduction
00:57
Understanding Defectives: Root Causes and Patterns
03:17
Case Studies: St. Louis vs. Kansas City and Beyond
05:29
Environmental Factors: The Impact of Conditions on Products
08:02
Shrink Issues: The Role of Self-Checkout and Employee Training
10:12
Regulations and Employee Turnover: Hidden Influences
11:51
Final Thoughts: Data-Driven Insights on Defectives
Welcome to “The Savvy Supplier,” your go-to podcast for navigating the ever-changing landscape of retail supply! Join us as we dive into expert insights and actionable tips to help retail suppliers save time and money. From tackling inflation to optimizing operations, we’ve got you covered. Tune in every week for strategies that empower you to thrive in a competitive market. Don't miss out—subscribe now and become a savvy supplier! 💡
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