Holland Mountain's Jeremy Hocter looks at how GPs can enhance their relationship with LPs by offering tailored experiences. Jeremy tracks the evolution of white glove servicing, emphasising the importance of standardisation and operational efficiency. The discussion also touches on the growing trend of self-service capabilities for LPs.
Takeaways:
- GPs need to understand LP needs to tailor their services.
- White glove service is about providing bespoke experiences.
- Standardisation is an important factor in creating efficiencies when it comes to reporting and responding to LP information demands.
- Automating reports can free up time for bespoke services.
- Self-service capabilities are essential for scalability.
- Data management systems can enhance LP engagement.
- Learning from LP requests can improve reporting.
