In this episode, Ross Saunders speaks with Marc Haine about the concept of 'Forever Boarding' as a transformative approach to employee engagement. They discuss the shortcomings of traditional onboarding processes, the importance of ongoing support and communication, and the need for managers to evolve into coaching roles. Marc emphasizes the significance of understanding employee journeys, recognizing disengagement, and fostering a sense of community within organizations to enhance workplace culture and retention.
Takeaways
About Marc:
With over 35 years of experience in hospitality and service-based industries, Marc Haine knows one thing for sure: people don’t stay because of perks—they stay because they feel seen, heard, and valued. As a keynote speaker and membership engagement strategist, Marc helps organizations and associations turn casual participants into committed ambassadors.
Marc is the author of Lights! Camera! Action! and host of the podcast Marc Haine Live, where he empowers leaders to rethink how they build connection—from the inside out. His work blends storytelling, humour, and actionable strategy to help teams ignite engagement, elevate culture, and build lasting loyalty.
Marc works with organizations to strengthen engagement, boost retention, and create transformative experiences that stick.
Whether it’s for team leaders, business owners, or association executives, Marc delivers insights that shift perspective—and strategies that stick.
https://meetwith.marchaine.com
https://www.facebook.com/MasterofExperiences
https://instagram.com/MarcJLHaine
https://www.linkedin.com/in/marchaine/
About your host, Ross:
Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.
https://linktr.ee/rossgsaunders
Intro music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/soundroll/vacation-beat
License code: WM2CBDQ0C2W0JGBW
Outro music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/soundroll/vacation-beat
License code: WM2CBDQ0C2W0JGBW
Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.
Follow me on LinkedIn
Follow me on Instagram
