Enable your team, don’t disable them.
How often do we hear "I have to speak to my Manager" in the hospitality industry or customer service? As leaders, our job is not to manage our teams, we manage the business, we develop and enable people.
Allow your team to make quick, on the fly decisions that can change the outcome of the situation. Which in turn allows for a happy guest or client to feel taken care of and a situation resolved.
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