In episode 20 of the Conflict Skills podcast, professional mediator Simon Goode discusses effective strategies for dealing with toxic people at work. He emphasizes the importance of empathy and boundaries when interacting with these individuals, highlighting the need for self-awareness and self-care to mitigate the negative impact they can have. Through understanding the underlying causes of toxic behavior and providing a space for expression, listeners are guided on how to defuse tense situations and potentially foster growth and change in toxic individuals.
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website: simongoode.com
email: podcast@simongoode.com