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Episode #19 Steve shares thoughts on how to balance achieving high quality clinical and service outcomes within the ever changing business components of healthcare; he reflects and reveals his inspiration for entering the field of healthcare; we explore how the Socratic Method paved the way to his introduction to quality improvement; we have a real discussion about stress and burnout, and how reflecting, learning, and improving is a key factor to balancing the burden; we learn how Steve practices radical transparency; Steve’s major leadership aha moment; his forecast for the future impact of information technology on healthcare; and listen as I nearly censor Steve when he drops his 4 favorite f-bombs!
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