Bob Dixon sits down with Troy Daland, a retired Air Force Special Operator and the owner of Air Zero Residential Heating and Air Conditioning Company. Troy and Bob discuss how Troy's military background informs his approach to leadership in the private sector. They examine the importance of values, culture, professionalism, and technology in running a successful business.
Key Takeaways:
Quotes from this episode:
"What you do every single moment matters because your team is always watching. And even when you're not in charge, you're in charge."
"The true excellence, the amazing things that happen in an organization, don't happen from production in the middle of your bell curve. It is those exceptionally gifted people inside your organization that give freely from those talents that create the genius inside of your organization."
"Your job, if you are only ever making decisions about the least worst option, you are doing your job as a leader. Because all the ones that have that have a clear or less gray answer are being done by your team."
