Description

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Summary

In this episode, Paula Brady, COO of Auva, discusses the often misunderstood concept of non-conformities in business operations. She emphasises that non-conformities should not be viewed negatively but rather as opportunities for improvement. The conversation covers the importance of reporting non-conformities, creating a culture of continuous improvement, and the role of leadership in fostering an environment where issues can be openly discussed and addressed. Paula shares success stories of organisations that have effectively managed non-conformities, leading to significant cost savings and operational efficiencies. The episode highlights the need for effective communication and collaboration between teams and suppliers to resolve issues and improve overall business performance.

Takeaways

• -Non-conformities are opportunities for improvement, not failures.
• -Reporting issues is crucial for organisational learning.
• -Everyone in a company has a role in the management system.
• -Creating a culture of improvement requires training and awareness.
• -Leadership must support and encourage reporting of non-conformities.
• -Linking non-conformances to business performance can drive change.
• -Effective communication is key to resolving issues.
• -Success stories show the benefits of managing non-conformities.
• -Trends in non-conformities can highlight systemic issues.
• -Collaboration with suppliers can lead to mutual benefits.

Key Links

 @auvacertification  

Auva Website: www.auva.com

Apple Podcast:  https://podcasts.apple.com/gb/podcast/by-all-standards/id1771677594

Spotify: https://open.spotify.com/show/79OUNj3vY9dmESR3okwHJa?si=871837f56dc149b6

YouTube:  https://www.youtube.com/@auvacertification/podcasts

LinkedIN: https://www.linkedin.com/company/auva-certification-ltd 

Instagram: @auvacert

Michael Venner:  https://www.linkedin.com/in/michaelvenner-isocertificationexpert/ 

Paula Brady:  https://www.linkedin.com/in/paula-brady-15b59519/ 

Chapters

00:00 Introduction to Non-Conformities

02:44 Understanding Non-Conformities

05:39 The Importance of Reporting Non-Conformities

08:27 Cultural Shift in Organizations

11:35 Linking Non-Conformities to Improvement

14:39 The Role of Internal Audits

17:51 Real-World Examples of Non-Conformities

20:24 Conclusion and Key Takeaways

26:16 The Importance of Internal Audits

28:24 Addressing Non-Conformances Effectively

31:35 Identifying Costly Non-Conformances

35:30 Finding Big Hitters in Non-Conformance

39:31 The Role of Leadership in Compliance

41:19 Success Stories in Non-Conformance Management

48:34 Supplier Relationships and Communication

51:38 The Need for Actionable Meeting Minutes