Whether you are visionary that wants to embrace process, but struggles, or you're an integrator trying to get your visionary to embrace process... this episode is for you.
Join process expert Benjamin Serven and Vendoroo's Chief Evangelist, Pablo Gonzalez, as they reframe systems from rigid rules into tools for creative freedom.
This is a masterclass in leadership and trust, showing you how to evolve from a "doer" into the architect of your company's future.
You'll learn:
🧠 The mindset shift that stops constant emergencies
🤝 Why delegation is about trust (not skill)
🛠️ How to systematize “un-systemizable” tasks like renewals
🤖 Why AI makes human connection more valuable than ever.
🚀 The framework for scaling from 100 doors to 1,000
🎧Listen now and discover how to build processes that feel like freedom (not a cage) and finally learn to love the systems that will scale your business.
🌟 Stay Connected with Us:
🤝 Connect with Benjamin Serven on LinkedIn
Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website
Chapters:
00:00 The #1 Reason Your PM Business Feels Stuck (and How to Fix It)
00:40 The Mindset Shift That Stops Constant Emergencies
01:52 Why Your Systems Determine Your Growth, Not Your Grit
04:20 Why 'Brute Force' Fails and 'Process' Wins in Property Management
09:00 A Teachable Process for Winning Over Any Owner or Tenant
12:00 The Formula for Handling Any Difficult Call (Backed by 50,000 Reps)
15:00 The Real Reason You Can't Delegate (It's Not Your Team's Fault)
17:20 The 3-Step Framework to Finally Get Tasks Off Your Plate
22:00 Processes That Will Expose Your Weakest Link
26:40 A Step-by-Step Process to Systematize Renewals and Boost Profit
30:00 The Mindset That Lets You Grow from 100 to 1,000 Doors
34:40 Will AI Replace Property Managers? (The Real Answer)
44:40 Next Steps to Building a Process-Driven PM Company
