In this episode of the Change Agent Leadership Podcast, we dive into one of the most critical skills for any leader: navigating crucial conversations with confidence and clarity.
Drawing from the best-selling book Crucial Conversations by Patterson, Grenny, McMillan, and Switzler, I explore what makes a conversation “crucial”—opposing opinions, strong emotions, and high stakes—and why most people either avoid these moments or mishandle them.
You’ll learn how to recognize when a conversation turns crucial, how to prepare with the right mindset, how to lead with emotional intelligence during the conversation, and how to ensure real follow-through after it’s over.
In this episode, you’ll learn:
• What defines a crucial conversation (and how to spot one)
• Why mindset and self-awareness are the foundation for success
• How to create psychological safety and shared meaning
• The power of follow-through: Who will do what, by when?
• Key leadership strategies to build trust, reduce conflict, and lead change
Whether you’re dealing with a tough team dynamic, giving feedback, or addressing high-stakes performance issues, these tools will help you lead with clarity and confidence.
00:00 Introduction to Crucial Conversations
00:34 Defining Crucial Conversations
02:06 Preparing for a Crucial Conversation
06:40 During the Crucial Conversation
11:06 After the Crucial Conversation
12:52 Final Thoughts and Key Takeaways
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Watch on YouTube: https://youtu.be/cSbCfkq6_lI
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Catch full episodes of video versions and other leadership videos on my YouTube Channel: https://www.youtube.com/@Jonathan-Hankin
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