Description

Summary

In this solo episode, I break down why most “people problems” inside agencies are actually process or clarity failures. I introduce a four bucket diagnostic framework: Process, Leadership Clarity, People, and Client Fit, to help agency owners understand the true root cause of performance issues before blaming the team member. By applying this method, leaders can reduce churn, prevent misfires, and create more predictable delivery.

Takeaways

• Most performance issues stem from missing or unclear processes.
  
• Leadership clarity must come before accountability.
  
• True people problems involve repeated mistakes after explicit feedback.
  
• Client misalignment can look like employee failure.
  
• Diagnose issues using the four-bucket model before making decisions.

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