Ralph and Lou discuss cars failing out of nowhere.
Cars can and will fail for unforseen reasons and sometimes working on it causes problems to come to light.
Sometimes technicians oversight actually is what caused a failure.
Most times issues arise when you take a car to a shop that is not that familiar with your car.
Dealers are our preferred shop of choice but that does not mean that we are against the independant, most independants are ex-dealer techs that went out on their own and that is a place where you can get dealer level experience with cost savings.
Technicians like myself (Lou) are not immune to bad customer service.
Not all people are right for all shops. Find a place you are comfortable with and at ease. Money should not be the driving factor with your choice of repair facility.
Franchise places arent always the best place to take your car although we do personally know a few techs that are masters of their craft and choose to not work at a dealer. You can find diamonds in the rough, do your research and always ask around to who your friends and family choose.
If you have car questions check out
WWW.CARTECHCONNECT.COM
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