Description

In this engaging conversation, Russell Clark shares his journey from running a pizza business to becoming a successful franchisor of kolaches in St. Louis. He discusses the importance of passion, community involvement, and excellent customer service in the hospitality industry. The discussion also covers the challenges and strategies of expanding a franchise, the significance of localizing products, and the role of innovation in maintaining a competitive edge.

Takeaways

• We kind of fell into the kolache business backwards.
• Passion and community involvement are key to success.
• Great customer service can make up for mediocre food.
• Franchising offers scalability and flexibility.
• Innovation keeps the business competitive.
• Delegating is crucial for business expansion.
• Localizing products helps cater to different markets.
• Building a good culture creates great employees.
• People do business with people they like.
• Owning a business requires constant attention and passion.

Learn more about Russell: https://stlkolache.com/

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ims.net

Franchise owners visit:

franchisemarketing.io

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