In this episode of Add To Cart, we are joined by Amanda Niu and Ken Lau, Co-founders of Eva, a Melbourne based furniture and homewares brand who are disrupting the usual suspects in the space. Not only do they have beautiful design, amazing customer reviews and B Corp certification - they also offer a 365 day money back guarantee. In this episode we dive into how that guarantee came about and how they had the confidence to make such a strong customer promise. We also explore Ken and Amanda’s backstories - neuropsychologist meets electrical engineer anyone? And, in possibly the most important piece of information you can get on Add To Cart, we dive into the secret world of the mattress industry and share how to select the mattress that’s best for you.
Links from the episode:
Shopify Plus and Aje (sponsored)
Questions answered:
This episode was brought to you by…
About your co-hosts:
Amanda Niu from Eva
Amanda’s previous career was as a clinical neuropsychologist, where she specialised in the diagnosis and assessment of dementia across both clinical and research settings. Initially she helped out after hours at Eva, but soon enough took the plunge and went all in.
You can contact Amanda at LinkedIn
Ken’s previous career saw him work as an electrical engineer within the trucking and manufacturing industry. He had several marketplace businesses where he experimented with the direct-to-consumer model on a smaller scale. Armed with customer-centricity at their core and making the process of purchasing furniture much simpler, Amanda and Ken set about building Eva.
You can contact Ken at LinkedIn
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