In this episode of Add To Cart, we are joined by Amy Lynes, People Support Manager at Lush (aka the smelly soap shop). Lush has been selling those amazingly fragrant products for almost 30 years now and has 923 Lush shops in 52 countries worldwide - including some brilliant eCommerce stores of course. In Australia, Amy and her team look after up to 800 team members at a time across Australia and New Zealand ranging in responsibilities from retail to manufacturing to support office. Today, Amy and I dive into how a values based organisation is not only essential for attracting customers - but also attracting staff. We discuss some of Lush’s unique team benefits including fair pay, bonuses for everyone, 50% off product, getting your birthday off, and the very cool Employee Benefits Trust where employees own 10% of the company to ensure that decisions are always made for the right reason. And we also get to techniques for managing mental health, tips for recruitment and how to get regular feedback from your team.
Links from the episode:
Shopify Plus and Desky (sponsored)
Questions answered:
This episode was brought to you by…
About your co-host: Amy Lynes from Lush
With expertise in employment law, employment relations, compliance and managing complex business projects, Amy’s role as People Support Manager is diverse and also oversees the key functions of recruitment and safety. Throughout her time at Lush, she’s been driven by authentic leadership and having a genuine desire to see people reach their potential and achieve their goals inside or outside the company.
You can contact Amy at LinkedIn
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