In this episode of Add To Cart, we are joined by Justin Hillberg, Managing Director of SurfStitch. From being the innovative leaders and market darlings of the ASX, to going through voluntary administration and now back to profitability, Justin has led his team at SurfStitch through it all. In this chat he shares his views on everything from how discounting is not ideal but there are ways to do it effectively to how they are helping other retailers get off the ground with their own marketplace and why they are moving into homewares and beauty under the SurfStitch umbrella. Finally, Justin gives us insight into what it looks like when a business goes through the wild ride of administration and how he kept the team together throughout it all.
Links from the episode:
Shopify & Tamberlaine Wine (sponsored)
Questions answered:
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About your co-host: Justin Hillberg from SurfStitch
Starting his career on the retail shop floor has paved the foundation for Justin’s customer centric approach to strategy development and leadership. He is passionate about delivering influential leadership and driving positive cultural change through collaborative strategy development. Over the past seven years, Justin has been leading the fast paced, high energy online business that is SurfStitch and has achieved a number of milestones resulting in a significant turnaround to profita
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