Why even have one, and not just incorporate research into your role
How is it different than doing research as part of another role (designer, product manager...)
The motivation for doing it
How does it look like in the day to day
For Anne
For others
UX Maturity / How to live a user-centered approach in any organization
The UX Maturity Model “User-centered” is a buzzword your organization uses? The time or an honest self-assessment.
As their UX approach matures, organizations typically progress through the same sequence of stages, from initial hostility to widespread reliance on user research. (NN Group, Nasdaq) E.g. scope, purpose, staffing
Cultural topic but also needs a monetary investment
Creating awareness and exposure hours Experience precedes essence - you’ve got to get out there!
“Evangelizing” takes time, building relationships
In the end, you just have to do it and grow into it
UXR dashboard: # people participated, # days since the last contact, % of a team conducting research within last 3 months
The team has its own insights = most beautiful moments for me
Processes & scaling Everybody owns user research.
Empowering teams
ReOps
Making data actionable: Maybe not everybody’s a designer - but everybody contributes to the customer experience.
Tailored to organizational needs, lean & jtbd vs scientific
Research repositories
Journey maps and OKRs
Educated decisions Sometimes there is no right or wrong decision - but it’s always wrong to make an uneducated decision.
