Claudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack.
Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms
0:00 – Introduction
1:31 – Claudia Meglin's journey in hospitality
4:41 – Understanding hotel needs
5:26 – The problem with franchise hotels
9:52 – Real-life example: AMANO hotel
14:14 – Hotels don't need 150 rates
16:03 – What makes a PMS deployment successful
19:56 – The burden of legacy tech
26:28 – Survival guide for PMS migration
