Have we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the heart of great service stays the same. Bashar explains what hotels should protect as they modernize.
Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms
0:00 – Introduction
2:34 – What really drives successful hotels
4:57 – The concept of belonging in hospitality
6:55 – Taking care of hotel staff
11:03 – Why human connections still matter
17:05 – Bribery vs. loyalty in hospitality
22:02 – Tipping hotel staff
26:36 – Independent vs. branded hotels
33:41 – The analog nature of travel
39:43 – Dynamic pricing in hotels
41:05 – AI and ultra customization
43:43 – Is good night’s sleep still a thing?
