Rebecca Lane knows every inch of Paradise Resort. Having first served breakfast, 15 years later, she’s now running revenue across the entire property. Rebecca’s seen the resort transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue and look at the full picture, leading to more efficiency and revenue.
Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue
0:00 – Introduction
0:40 – Rebecca's journey at the resort
3:26 – QR codes as a sales booster in hotels
4:45 – TikTok for hotels. Does it work?
7:53 – Revenue per square meter as the new metric
12:12 – Upselling with AI
17:32 – How to get rid of queues at check-in
22:06 – Building a revenue culture
