Clients stay with your business for two main reasons: They're solving the problem that brought them to you and they're enjoying the process.
So how can a business owner ensure both of those things are happening for every client in the gym?
In today's episode of Two-Brain Radio, Chris Cooper shares some tips from gym owner and Certified Two-Brain Mentor Jeff Jucha. Listen and learn how to deliver a successful, personalized program that will guarantee client success and happiness.
Links
Delivering a 10-out-of-10 Experience
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Gym Owners United group
1:26 - Figuring out each client's "10 out of 10" experience
5:03 - How to deliver that experience
7:32 - Checking in with clients regularly
9:44 - Converting this experience into long-term retention