In this episode, we will discuss how to deal with difficult customers. Mike and Lindsey Reilly share their strategies on how they handle “Karens” or “Kevins” in the business.
2:29 Mike and Lindsey discuss their experience with a tenant ‘Karen’ in their short-term tenant in one of their managed properties
8:18 Lindsey discusses how she handles tenants who are 'Karen' or 'Kevin'
10:54 Mike talks about his suggestions on how to handle a ‘Karen’ or ‘Kevin’ tenant.
23:05 Mike R and Lindsey talk about Yelp ratings
33:31 Lindsay talks about being a host on Air BnB
