After following his love of Spanish and majoring in Spanish communication in college, Richard Blank landed an internship with Telemundo and the Importers of Corona which prepared him for a once in a lifetime opportunity taking him from Philadelphia to Central America.
In this episode, you’ll hear how a friend’s offer to teach English in Costa Rica launched Richard's entrepreneurial journey. By working in his friend’s call center, he learned the ins and outs of the business, gaining the confidence to become an entrepreneur himself, founding his own call center company - Costa Rica’s Call Center.
Listen in to Richard’s refreshing, positive, and relationship-centered approach to building a successful business. Learn about the fun business culture he has instilledin his company, born out of a very unique hobby that goes the extra mile in creating a positive experience for both his employees and customers.
Richard reveals the complex nature of running a call center business in a foreign country, the differences between offshore centers and near shore centers, and how he combats attrition.
He goes on to discuss the type of clients he gets the most joy working with, the criteria he uses to determine if a client is a good fit, how he differentiates his business from his competitors, and the old school approach he follows that has led to his business growth.
Running a call center has its challenges and Richard describes how he navigates them, the impact the pandemic has had on the call center industry, what he predicts happening in his industry in the future, and the importance of human interaction in creating a positive customer experience with a company.
Finally, Richard shares the 3 things that convinced him he could be an entrepreneur, the number one core value he remains committed to in his business, and the one difference between what is out there in the business world and what is real.
Find Richard at:
Website: https://costaricascallcenter.com
Twitter: https://twitter.com/Richard15050746
Instagram: https://www.instagram.com/richardblank44/
Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter
YouTube: https://www.youtube.com/watch?v=IPZJ_skJXFg&t=13s
LinkedIn: https://www.linkedin.com/in/costaricascallcenter/
Pinterest: https://www.pinterest.com/richardblank
Visit Stephanie at: https://stephaniehayes.biz/
