Have you ever been talking to a client and you see them zone out so you switch gears to try to deliver your message a different way, all the while watching for any signs of comprehension or consent?
Or have you been delivering unexpected news and find yourself in an explanation loop... rationalizing, justifying, convincing... all while that little voice in your head screams, "Just Stop Talking!".
It's all pretty common.
There are four main reasons we talk to veterinary clients:
These four reasons also have four levels of potential risk of personal emotional impact and confrontation.
In this episode I break them all down, with examples, and share how adjusting your focus will make both you and the client feel better... not Vet Med word vomit required.
