And today we have a special guest on the show with us to talk about creating an incredible patient experience. Jen is a master at creating marketing programs and unforgettable customer experiences at high growth companies and today we dive into the following topics:
- The importance of an amazing patient experience and the effect it can have on your bottom line (hint: it's more than you think!)
- How to get started when it comes to creating an unforgettable experience
- And how it can result in new business via referrals, as well as expanded business from existing patients, and ultimately in increased patient loyalty.
So grab a pen and paper, you are going to want to take notes. Let’s dive in!
