This episode we get into Hospitality and Retail with professional sales and leadership trainer Masako Yamamura. We discuss Omotenashi, Bartenders, Commissions, Fortune-tellers, Gin . . . and the numerous differences and similarities between the retail and hospitality industries in Japan. We are at the NAMIKI667 Bar at the Hyatt Centric in Ginza where the staff were a bit scared to wait on us. They might need some of Masako's awesome training. Some other highlights from our conversation:
- The "official" reason she started her own company
- What the hospitality industry could learn from the retail industry
- Why culturally "commission" sales is not popular with Japanese
- Her definition of "Omotenashi" and why she hated the Olympic O-MO-TE-NA-SHI presentation
- An interesting & delicious gin cocktail recipe
- Using hospitality concepts in retail can differentiate your brand from competition
- Why a 5-star hotel experience in Japan is not as positive vs. overseas
- Reminisce about contracting her training sessions on a "contingency" basis
- Why Japanese "Just In Case" mentality holds back true hospitality
- How Omotenashi can lead to world peace
- Not having the qualifications when working at the Mandarin Oriental
- Least popular jobs for todays Japanese youth
- Her pessimism regarding the future of Japan
- A story about a fortune-teller's shocking but reaffirming message
gugu Sleep Company https://gugu.jp
My Solutions https://www.my-solutions.jp
Masako Yamamura
https://www.linkedin.com/in/masako-yamamura-88060517/
