Can AI truly replace the human touch in self-storage?
Scott Meyers welcomes Mason Levy, founder of Swivl, to explore how artificial intelligence is transforming customer engagement across the self-storage industry.
From its surprising roots in healthcare and cannabis tech to powering over 4,700 self-storage facilities today, Swivl is revolutionizing the contact center model with its AI-driven platform.
The conversation dives deep into conversational AI, human-in-the-loop systems, future-proofing tech stacks, and why personalization still matters in an automated world
WHAT TO LISTEN FOR
0:56 The Accidental Storage Tech Founder
5:48 What Makes Swivl Different From Just Another Chatbot?
10:31 Smarter Gate Codes & SMS: Real-Life Use Cases
20:59 Swivl’s Future: Voice AI, Contact Center Suite & More
32:55 The Human Side of Storage: Why Empathy Still Wins
Leave a positive rating for this podcast with one click
CONNECT WITH MASON LEVY
CONNECT WITH US
Website | You Tube | Facebook | X | LinkedIn | Instagram
Follow so you never miss a NEW episode! Leave us an honest rating and review on Apple or Spotify.
Click here to get more information and register for the Academy November 6-8, 2025, in St Augustine, FLA.
