SUMMARY
Neal Kent talks about the rules and regulations of using call lists, auto-dialers, landlines, and texting and calling mobile devices when contacting prospects. Understanding the nature of the platform you are using to dials can prevent a lawsuit and keep you and your business compliant. Join Neal Kent as he delves into the state of call centers during Corona (COVID-19) and helping call centers stay compliant during this time. Neal Kent is the Director of Consulting and Compliance Solutions for Contact Center Compliance.
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This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level. Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best.
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ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."
His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.
Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission.
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