On this episode Steve Austin joins Kellen to talk about his simple strategy for overcoming objections. Steve also discusses going the distance for his customers, transitioning to the new market, and how education above all is paramount.
2:50 Going the distance for the consumer
8:30 Asking questions
12:15 Education above all
16:20 Transitioning to the new market
Quotes:
“My first question to the consumer is asking them what they are trying to accomplish.”
“It is really powerful to ask that second question.”
“You can’t sell your stock today for what it is worth yesterday. Things are more expensive today.”
“People look at a loan and thinking they are paying that for 30yrs, but we all know that won’t likely be the case.”
Key Takeaways:
There is a lot of an opportunity in taking business from uneducated loan officers.
It is ok if you don’t know the answer as long as you have a plan to find out what the answer is.
You can often overcome challenges and objections, by simply asking questions.
Focus on the payment and affordability, as opposed to rate.
Keeping the client informed is never a bad thing.
Links:
Next Level Loan Officers - www.BecomeNL.com
Loan Officer Events - loanofficerevents.com
Next Level Coaching Call - https://nl.nextlevello.com/schedule-consultationebk1Ea8h
Social Media:
Facebook - https://www.facebook.com/NextLevelLoanOfficers/
YouTube - https://www.youtube.com/channel/UCwSyHzkvBri1YWJSH7df1CQ
LinkedIn -https://www.linkedin.com/company/next-level-loan-officers/about/
Text the word: nextlevel to 36260 to download our app
