Episode 026: It's never easy to have conversations with employees, or anyone for that matter! Lori shares I.D.E.A.L.S. which is a foundation script used in most tough conversations. The I.D.E.A.L.S. conversation (which takes seconds to have) focuses on the facts, establishes accountability and looks forward (and not backward) to find solutions.
Vonda and Lori share the steps and the way it's been used in real life situations that you can easily make work for you, as a manager, owner or employee.
Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist
