Episode 178: Lori takes an opportunity to pitch the book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, written by Will Guidara to Vonda and you. When it comes to customer service, Lori knows what it takes as she has a great appreciation for creating superior experience. She shares a few of the many stories and recommends the book for both a good read and source of inspiration.
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Flower Clique
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