In this episode of The New Warehouse Podcast, Kevin chats with Tom Schmitt, the new CEO of Radial, about the evolution of fulfillment, the challenges for mid-market brands, and the launch of Radial’s Fast Track program.
With decades of leadership experience at FedEx, DB Schenker, and McKinsey, Schmitt brings a deep perspective on how fulfillment has become inseparable from customer experience. As he explains, “Fulfillment is the customer experience.”
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